While working at Gozio Health at the height of the COVID-19 Pandemic, I was tasked with mocking up a chatbot interface to help telehealth patients determine if they might be symptomatic with COVID. Gozio sought to expand its telehealth offerings into automated diagnostics by offering the company’s healthcare clients a messaging system to triage patients while keeping them safe at home and socially distant. The chatbot guides an end-user through a series of prompts to determine whether they might need to seek treatment for COVID-19. The user’s local healthcare provider would then be able to get them to the appropriate treatment site.
