COVID-19 Telehealth Chatbot

While working at Gozio Health at the height of the COVID-19 Pandemic, I was tasked with mocking up a chatbot interface to help telehealth patients determine if they might be symptomatic with COVID. Gozio sought to expand its telehealth offerings into automated diagnostics by offering the company’s healthcare clients a messaging system to triage patients while keeping them safe at home and socially distant. The chatbot guides an end-user through a series of prompts to determine whether they might need to seek treatment for COVID-19. The user’s local healthcare provider would then be able to get them to the appropriate treatment site.

chatbot start message
chatbot user flow diagram
chatbot prototype flow
chatbot low risk of exposure message
chatbot call now message